PICKFACTS LLC

Privacy Policy

Effective September 13, 2026

This Privacy Policy explains how PICKFACTS LLC (“PICKFACTS,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request information, purchase a service, or submit materials for a project review.

1. Information We Collect

Depending on how you interact with PICKFACTS, we may collect contact information such as your name, email address, phone number, and mailing or project address; inquiry and project information such as estimated project value, project type, contractor information, and project stage; documents you submit such as proposals, estimates, plans, specifications, budgets, contracts, photographs, and related project records; payment and transaction information from our payment processor; and website/device information such as IP address, browser information, pages viewed, referral source, and similar usage information where enabled.

2. How We Use Information

We may use information to respond to inquiries; provide and deliver Project Reviews and other requested services; communicate about your project; process and document transactions; perform contractor, property, permit, and related research where included; maintain customer and project records; protect against fraud, misuse, or security incidents; improve our services, website, workflows, and customer experience; comply with legal obligations; and send service-related or marketing communications where permitted by law.

3. Project Documents

Project documents can contain information about your property, contractors, consultants, budgets, and plans. We use submitted materials to perform and support the requested service. Please remove Social Security numbers, bank account numbers, passwords, medical information, or other sensitive information that is not reasonably necessary for the review.

4. Service Providers

We may use third-party providers for functions such as payment processing, customer relationship management, forms, email, hosting, file storage, analytics, security, and technology-assisted document review. These providers may process information on our behalf or under their own applicable terms and privacy practices. PICKFACTS does not receive or store your full payment-card number when payment is processed by a third-party payment processor.

5. Research Sources

When a service includes contractor, property, permit, or other intelligence, we may obtain information from government records, public records, public websites, business databases, review platforms, and other third-party sources. Information obtained from those sources may be combined with information you provide for purposes of the requested review.

6. When We May Disclose Information

We may disclose information to service providers that help us operate the business and deliver services; to professional advisers where reasonably necessary; when you direct or authorize us to share information; in connection with a business transaction such as a merger, financing, acquisition, or sale of assets, subject to appropriate protections; or when reasonably necessary to comply with law, legal process, or protect rights, safety, property, or security.

We do not sell personal information for money.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, improve operations, and meet legal, tax, accounting, insurance, or security obligations. Retention periods may vary by the type of information and purpose for which it is held.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of electronic transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Privacy Rights

You may contact us to request access to, correction of, or deletion of personal information, or to ask a privacy question. Rights vary by jurisdiction and may be subject to exceptions. We may need to verify your identity before completing certain requests. You may opt out of marketing emails using the unsubscribe method provided in those messages; service and transaction communications may still be sent.

10. Cookies and Analytics

Our website and service providers may use cookies or similar technologies for essential functionality, analytics, security, and measurement. Browser settings may allow you to limit certain cookies. If we add technologies that require additional consent under applicable law, we will provide appropriate choices.

11. Children

PICKFACTS services are intended for adults and are not directed to children under 18. We do not knowingly seek personal information from children for the purpose of providing Project Reviews.

12. External Sites and Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and PICKFACTS is not responsible for those practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date on this page.

14. Contact

PICKFACTS LLC
55 Post Road West, 2nd Floor
Westport, CT 06880
Contact PICKFACTS